When you outsource technical support with Support Alphas, you provide your users an experienced help desk service staffed by a team of dedicated support agents with detailed knowledge of your software app or product. It’s inevitable—with even the most thoroughly tested software, users will find stumbling blocks. Have peace of mind knowing that your users can get the help they need to quickly overcome problems and know that any issues are thoroughly documented.
Our tech experts are also professional in handling all type of transcriptions. No matter if they are verbatim, intelligent or edited, our tech team can help you release the work stress by accomplishing the task in time. We purely guarantee 100% customer satisfaction. Our techs are highly skilled, and available round the clock to help solve your problems.
We recruit and train our Technical Support Alpha to be experts in your app for your users. Each Alpha learns the ins and outs of your software, so they’re ready to assist customers with any technical issue or UX obstacle users could encounter. Furthermore, our technical support outsourcing services are designed to provide a consistent brand experience.
Ongoing quality control processes, as well as responding to product changes, cost time and money that could be spent growing your business. When developers push new features and user experiences, it can leave your customers confused and result in an influx of technical support needs. With outsourced technical support from SupportAlpha, you place the burden on us.
Every interaction someone has with your brand is an opportunity to create a lifelong customer. Hitting a technical snag can be incredibly frustrating, but our Technical Support Ninjas are equipped to turn these negative situations into positive experiences.
We offer full-service outsourced technical support, so you can meet the increasing demands of your growing business. Think of us as an extension of your team, here to help your customers use your technology. Our services include:
I have worked with Support Alphas and have always prefer Them. when we have had to device a high value type of outbound campaign. it takes to deliver a quality lead generation production.
Director of Account Management
The Support Alphas has been very helpful with supporting my business. we had some bumps in the road, but Get Callers did everything they could to make it right.
Director of Business Development
The Support Alphas has significantly contributed to our success our direct on demand. All I would say, excellent service throughout and always available to discuss ideas and improvement.
Vice President of Publisher Sales
My VA is great, I delegate for her to take care of my collect rent roll. She also handles my personal stuff when not too busy. They have been my suggestions and made changes as needed.
Vice President of Operations
Getting adjusted is the hardest part, as you have to train in any system and allow them to learn your workflows. They are very willing to learn and well-mannered.
Quality Control
So far this has been a great experience. As this is new for me I am trying to feel my way through the process and hope not to be of too much of a bother with all the questions and back and forth emails.
Senior Accounting Manager
Great service, agent quick learning, very good service for what you pay. Customer service aspect is good and anyone who is open-minded and willing to learn. Recommend!
Support Alphas provides you the premium digital support mixed with customer services and let your business grow through our powerful digital tools
Joe Marino
Vice President of Sales